Q&A | GRAN LAKE TOTTORI

What is the capacity?

Each room can accommodate up to 6 people.
What time is check-in and check-out?

Check-in: 3:00 PM ~ 6:00 PM
Check-out: ~ 10:00 AM
Are there cancellation fees?

6 days ~ 14 days before your accommodation date: 20 %　
2 ~ 5 days before: 50 %　
1 day before ~ On the accommodation date: 100 %
About staying with children

For reservations, junior high school students or older are considered as adults. If children in elementary school or younger require bedding, they will be charged 5,500 yen. If not, there is no charge.

What amenities do you have?

Bath towel, hand towel, bath mat, bathrobe, pajamas, shampoo, hair conditioner, body wash, cleanser, face & hand wash, cotton, toner, milky lotion, hair dryer, toothbrush, shaver, hairbrush, and slippers
What equipment do you have?

Refrigerator, air conditioner and heater, microwave, electric kettle, tableware, cutlery, glass, kitchen knife, cutting board, BBQ gas grill, tongs, sponge, dish soap, hand soap, hand sanitizer, paper towel, pesticide, insect repellant, mosquito coil, flashlight, fireworks bucket, furniture, mirror, clothes rack, outlet, Bluetooth speaker, NIOCAN (Sanitizing・Deodorizing), trash can in a dome-shaped tent, trash can in a dining space, and tissue paper
Is there a parking lot?

Yes. There is a free parking lot on the property.
There are 14 parking spaces available on the property and large buses are allowed to park as well.

Is it possible to bring my ingredients and beverages?

Yes, it is.
Is it possible to bring my stove?

I am afraid bringing fire-causing devices is not allowed. Please make the most of the installed BBQ grill and kitchen.
Until when is it possible to cancel meals or change the number of guests?

Please inform us by 2 days before your accommodation date for any meal cancellations or changes in the number of guests. Cancellations on the day before or on the day of your accommodation date cannot be accepted. In such cases, meals for the originally reserved number of guests will be prepared.

Is there a limit to the number of dogs?

It can accommodate up to 3 dogs.
(Regarding large dogs, it can accommodate up to 2 large dogs.)
What items should I bring?

【Necessary items】
Please bring a copy of your dog’s rabies vaccination certificate and present it when checking in.
Can dogs sleep together on the bed?

Yes. They are allowed to sleep together on the bed.
However, if they make a mess on the bed, cleaning fees may be charged.
We recommend having your dog wear a diaper.

What are the payment methods?

We accept cashless payments only. (Credit cards, electronic money, and PayPay)
Is it possible to do fireworks?

Yes. Only handheld fireworks are allowed.
Skyrocket fireworks and fountain fireworks are prohibited.
Is it possible to make a bonfire?

Yes. You can enjoy it in a shared space.
Please use a designated fire pit for safety reasons.

FAQ